Privacy policy

Privacy Policy for Syha Sanitary Pads

Effective Date: 25/10/2024.

At Syha, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with us, whether through our website, retail operations, or customer service. This policy is in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, and postal address)

• Transaction details (purchase history, payment details)

• Feedback, inquiries, and customer service interactions

• Marketing preferences (subscriptions to newsletters, promotions)

We collect personal information directly from you when you make a purchase, sign up for our services, or contact us.

2. Use of Personal Information

Syha uses your personal information for the following purposes:

• Processing transactions and delivering your orders

• Managing your account and providing customer service

• Sending marketing materials, newsletters, and promotional offers (only if you’ve opted in)

• Improving our products, services, and website experience

• Complying with legal obligations and business operations

We will not sell, rent, or trade your personal information to third parties.

3. Disclosure of Personal Information

We may disclose your personal information:

• To our service providers (e.g., delivery companies, IT services) to fulfill your orders and improve our services

• If required by law or to comply with legal processes

• To prevent or investigate potential fraudulent activities or violations of our terms

We ensure that any third-party service providers we work with uphold stringent privacy standards.

4. Data Security

Syha takes reasonable steps to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard encryption technology and security practices to safeguard your data.

However, please note that no method of electronic transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Accessing and Correcting Your Personal Information

You have the right to access, update, or correct the personal information we hold about you. If you wish to review or amend your information, please contact us at [Insert Contact Information].

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to enhance your experience, monitor website traffic, and improve our services. You can choose to disable cookies through your browser settings, but this may affect your experience on our site.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. The updated policy will be posted on our website with the effective date of the changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to lodge a complaint regarding the handling of your personal information, please contact us at:

Syha
Email: hello@syha.com.au